Hailey Thompson

611 East 150 North Orem, UT 84097 • Phone: 801-691-4354 • haileythompson02@gmail.com

 

SUMMARY:

 

Hard worker who is loyal and dedicated. Highly motivated and talented. Works well under pressure and is proficient in multi-tasking.  By nature a self-motivator and creative thinker.  Dependable and responsible worker.  Natural born leader.  Works well alone or with others.

 

WORK EXPIERENCE:

 

Icing’s By Claire’s, Salt Lake City, UT                                2008-2009   

    Assistant Supervisor                

 

• Took inventory, stocked and cleaned floor, set up displays

• Did first round of interviews for new applicants

• In charge of all returns

• Marked down all items on sale

 

 

Agel Inc, Provo, UT                                                             2009-2010

              Receptionist

 

• Answering phones

• Filing

• Giving tours to team members

• Booking flights

• Sending out company emails

 

 

 

 

 

Doba, Orem, UT                                                               2011-2012

              Customer Support Representative

 

• Answering phones

• Dealing with escalated calls

• Answering support emails

• Upsells

• Processing payments

  • Data Entry

             

PowerStream, Orem, UT                                                   2012-2012

              Production

 

• Soldering

• Assembling products

• Packaging items

• Preparing items to be shipped out

• Fulfilling orders

  • Data Entry

 

Zurcher’s Orem, UT                                                   2012-2013

              Sales Associate

 

• Stock shelves

• Took inventory

• Cleaned floors

• Handled all returns

• Closed tills

 

 

The Lead Zoo Provo, UT                                                   2013-Present

              Supervisor

 

• Answered phones

• Handled all escalation calls

• Submitted everyone’s hours and payroll

• Trained new hires

• Looked over eight employees

• Assisted in the setting of company and employee policies

• Scheduled everyone’s breaks and lunches

 

Manager

 

• Same responsibilities from when I was a Supervisor

• Was in charge of 15+ employees

• Kept track of each employees daily and weekly stats

• Had to write up and terminate employees

• Worked closely with our over-the-sea office

• Trained employees in both of our offices

• Listened and QA’d customer support reps calls

• In charge of manually refunding customers

• Responded to all BBB’s

• Data entry

• Processed all orders

• Shipping and Receiving

• Took care of all Chargebacks

 

 

 

 

 

 

 

 

HR/Accounting

 

• Rewrote the ‘Employee Handbook’

• Kept track of every employees hours and submit payroll

• Responsible for setting up interviews and hiring new employees

• Went over all the new hire paperwork

• Did all the training for new hires

• Did all the company accounting

• Had a campaign that I strictly ran

• Wrote guidelines and rebuttals for each campaign

• Data entry

• QA’d every rep in both offices daily

• Handled employees concerns

• Bought office supplies

• Does all the odd and end things

 

 

 

 

 

 

SKLLS:

 

Cash Register                                   Sales                                                      

Microsoft Word                                Type 80 WPM

Microsoft Excel                                Exceptional Communication

Microsoft Outlook                                             Customer Support

Quick Books                                                    Quality Assurance

                                                          

 

 

 

 

 

 

 

 

EDUCATION:

 

Utah Valley University – GED                                                       2011                                                                

 

Paul Mitchell School of Cosmetology                                  2009-2009                                                                   

 

 

REFERENCES:

 

   Zane Smith  - 

• Friend  -  801-678-3428  -  xzanecorex@live.com

 

Donna Goodro  - 

• Previous Co-Worker  -  801-376-6143  -  dgtmom2@msn.com

 

  Derin Harvey  - 

• Previous Co-Worker  -  801-921-0166  -  derinharvey@gmail.com